Key Account Manager

At Libernetix, we’re revolutionizing global payments by blending cutting-edge technology with deep industry expertise. Our solutions empower businesses to scale seamlessly across jurisdictions. If you thrive at the intersection of product, technology, and operations, we’d love to hear from you!

We’re looking for a highly skilled Account Manager with deep payments and acquiring experience, especially in high-risk sectors.

• Manage and develop a portfolio of strategic merchant accounts.
• Act as the primary commercial point of contact for assigned merchants.
• Build and maintain strong relationships with merchant stakeholders and decision-makers.
• Conduct regular business reviews and identify opportunities for portfolio growth.
• Drive Gross Profit, processing volume and wallet share across the assigned merchant portfolio.
• Identify and execute cross-sell and upsell opportunities, including new payment methods, acquiring solutions and geographical expansion.
• Monitor merchant performance and proactively identify commercial risks and growth opportunities.
• Prepare and maintain strategic account plans for key merchants.
• Support commercial negotiations, pricing reviews and contract renewals.
• Work closely with Sales to ensure smooth merchant handovers following go-live.
• Collaborate with Routing, Risk, Finance, Technical Support, Legal and Onboarding teams to resolve merchant issues and deliver commercial initiatives.
• Monitor payment performance, routing efficiency and approval rates to maximise merchant success.
• Maintain accurate CRM records, merchant documentation and portfolio forecasts.
• Ensure all commercial commitments are communicated internally and delivered successfully.
• Act as the commercial escalation point for assigned merchants and ensure timely issue resolution.

Mandatory

• 3+ years' experience in Account Management, Relationship Management or Business Development within the high-risk payments, acquiring or fintech industry.
• Strong understanding of card acquiring, payment processing, PSPs, payment methods and merchant lifecycle management.
• Excellent commercial, relationship management and communication skills with the ability to manage multiple merchant accounts in a fast-paced environment.

Nice to Have

• Existing network of high-risk merchants and industry contacts within the iGaming payments ecosystem.
• Knowledge of Visa/Mastercard scheme rules, chargebacks, payment optimisation and routing.
• Experience using CRM platforms (HubSpot, Salesforce, Monday.com or similar) together with strong analytical skills.

At LIBERNETIX, we work based on three core principles:

1. Taking Responsibility: We own our roles, decisions, and results. We speak up, act, and take things to completion.
2. Effectiveness: We focus on clarity, prioritization, and outcomes. Results matter more than formalities or hours spent.
3. Effective Communication: We communicate openly and directly, clarify expectations, and address issues early.

What We Offer

Unlimited vacation: We don’t limit vacation days. If you deliver results, you take the rest you need.

Flexible working hours: We don’t track start and finish times. Reliability and results matter more than schedules.

Office in Riga

A fully equipped private house - a former Spanish ambassador’s residence:

• in-house gym
• sauna and jacuzzi
• lounge and quiet work areas
• calm, comfortable, non-corporate environment

Health & focus support: Access to neurofeedback and wellbeing equipment for mental focus, recovery, and physical health.

In-office massage: Regular sessions with a professional massage therapist, covered by the company.

€1,800 annual social benefits budget: After the probation period, a dedicated budget for learning/language courses, sports, and personal development.

Company-paid lunches: Lunch is covered when working from the office.

Growth & Development

Corporate library: Over 400 books on business, leadership, psychology, and skill development.